How EHR Integration Benefits Large Specialty Medical Practices
Here at DataMatrix Medical, we are fortunate to service a wide array from clients. From small family-owned practices, to large specialty practices, our solutions have helped them all!
In this blog, we discuss how our seamless EHR integration benefited our client. You’ll learn all about our client and their experiences before using our services. Our hope is to share their story so that other practices are able to realize the difference EHR integration can make in their daily functions, too!
Get To Know The Client
Client C (who’s name is kept private for security reasons) is a large specialty medical practice, with over seventy-five medical providers. With the field of medicine ever advancing and an increased pressure to see greater numbers of patients, their medical providers were facing considerable challenges in keeping up with workloads. This became particularly true when it came to transcribing patient information into electronic health records (EHR).
From small private practices to major hospitals and everywhere in-between, medical providers often struggle to maintain timely and accurate records. Any provider will admit that EHR present considerable opportunities, but they also threaten to overwhelm providers with tedious and time-consuming data collection and processing. Client C was no exception.
The notes recorded by doctors needed to be processed and added to patient records. However, the increase in patients and information required more time and effort than Client C’s medical staff could keep up with. This left our client with the option of either hiring and developing an in-house transcription staff, relying on Voice Recognition Software (VRS), or hiring an outside team to cover the medical transcription workload.
For Client C, making smart financial decisions that did not compromise the quality of care was crucial. Developing and maintaining an in-house transcription team was not the most practical solution. While VRS was an affordable option, it delivers inaccurate results. Ultimately, Client C decided to outsource the transcription work as it offers the most financial savings and accurate reports.
The Issues Experienced Before Using DataMatrix Medical
Client C wants to provide the highest levels of care possible, while serving as many patients as they can. Their EHR offers significant opportunities for improving patient care by collecting valuable data that is searchable and accessible. However, the EHR also requires an incredible amount of effort to maintain. Every patient seen requires the doctor to record notes, and every recording must be transcribed so that pertinent information can be collected and added into the EHR.
Like most medical providers, Client C needed a transcription company that was not only affordable, but also able to handle the immense workload of such a large medical practice. They expected accuracy, quick turnaround and customized solutions to all be part of the package. However, they were quickly disappointed.
Due to the large size of the medical practice, Client C quickly found that the first medical transcription company they hired could not handle the extensive workload. Assuming that the amount of documentation required was simply too much for a single company, they hired a second medical transcription company to work simultaneously with the first company.
Unfortunately, the size of the medical practice was proving too much for both of these medical transcription companies combined and Client C still did not have the resources required to meet their needs.
Our Custom Approach
After 20 years of delivering medical transcription services, DataMatrix Medical understands the unique obstacles medical providers face in maintaining EHR. Our medical transcription solutions and related services have been tailored over the years to deliver the highest quality transcription available from any source. Not only do we transcribe quickly and accurately, we also adapt to the EHR system of each client to ensure seamless interaction between our services and your systems.
Client C needed fully customized solutions that worked for all of their medical providers. Here’s how we tackled their obstacles:
1. Custom Interface with EHR
Working with a transcription service should be simple and convenient. The last thing a busy medical provider should have to do is learn an entirely new, complicated system to work with a transcription service. That is why we worked with Client C to develop customized interfaces with EHR systems. These custom interfaces allow us to upload reports directly to their EHR system, so they receive them faster and without the need to worry about converting them.
2. Custom App for Dictation
Your smartphone can do a lot—why not use it to dictate patient notes as well? DataMatrix Medical has designed a custom app that allows clients to record all of the information they want to send to us on a mobile phone. The app is quite flexible, allowing a medical provider to dictate on ad-hoc visits or patient conversations even if the patient is not on the day’s schedule. Doctors can record and upload their notes to our system with minimal effort and maximum convenience.
3. Command Station
One of the advantages to working with DataMatrix Medical is the real-time accessibility our clients have with their accounts. The Command Station lets office staff immediately determine the status of dictations being completed by the physicians for the medical practice.
4. Accurate and Quick Corrections
We put a team of professional medical transcriptionists on the account of each client. These professionals are trained in the area of specialty of the client as well as in their specific EHR system. The use of highly skilled transcriptionists and EHR integration ensures that the information the doctor records is transcribed accurately and rapidly. No matter how fast the doctor speaks or how difficult others may find the transcription process, our team can adapt readily and easily.
And if there are issues with the accuracy of a transcription, these issues are thoroughly assessed by our team in order to improve accuracy moving forward.
5. Adapting to Client Needs
Different doctors have different approaches to recording information. Some are perfectly comfortable using smart phone apps to record data. Others prefer to use a standard voice recorder or to make a phone call. DataMatrix allows clients to deliver the information they need us to transcribe using any of these methods. Whatever way the doctor records and delivers the notes to DataMatrix, they can expect quick processing and accuracy.
For Client C, we were able to take the stress out of collecting patient notes from doctors and getting vital information into the EHR through seamless EHR integration. Doctors can now record information in whatever way they prefer, and can easily pass that information on to the team at DataMatrix Medical with assurance that it will make its way to the EHR system without missing a beat. Instead of worrying about transcription, the doctors can now focus on doing what they do best: treating patients.
We have been able to fully accommodate the large size of Client C’s medical practice, too. With more than 75 different medical providers, Client C needed a medical transcription company with the resources to cater to different styles. Our customized solutions address the significant variety of challenges that were presented.
While Client C initially had three separate medical transcription providers, including our team, they quickly realized that we could handle all of their needs. We were able to quickly and seamlessly integrate with their medical practice.
Within a few years, we had completely taken over the transcription needs of the client. From the custom EHR interface to the convenient mobile app for recording information, the client found that DataMatrix Medical was simply better in every capacity. We quickly became the single provider of medical transcription services for the entire practice, demonstrating an ability to outperform the other vendors in both technology and customer service.
Looking to transform your practice? Trust DataMatrix Medical
Managing doctor notes and EHRs can be challenging for any medical provider. The key to keeping pace with modern EHR systems and increasing patient loads is choosing a medical transcription services company that perform seamless EHR integration.
We are a unique medical transcription services company with over 20 years of experience in the industry. Our medical transcription services are robust, technologically advanced and dependable—no matter what workload you send our way. We strive to be the ideal partner in the success of your medical practice. We excel at what we do, and your business can too. With us on the job, you know that the information you collect on your patients will be quickly accessible and accurate.
Providing top-notch medical care is always going to be an uphill battle. Let us help support you as you build a strong, competitive medical practice. To learn more about our services, contact us.
Before you go, click the button below to download our free case study, How My Two-Week Medical Transcription Trial Changed My Practice.
Content was originally published on February 2, 2018. Content was refreshed on July 25, 2019.