DataMatrix will work with healthcare providers in all specialties. With a staff of transcriptionists trained in all specialties and General Practice, we are confident that we can quickly assemble a highly trained team for your practice.

Yes! Our flexible process is easily adapted to any size practice. Whether your office has one doctor or 100, we can create a solution that fits your needs.

We absolutely work with all EMR/EHR solutions. Many we have full integrations with, and others we use the software as an office user.

Not a problem! We will gladly work with all offices, even those without an EHR. You will get your reports in the format that you want and need for your existing workflow.

We are happy to enter handwritten reports, or the data in those reports, directly into your EHR.

During the onboarding process, or anytime thereafter, you are encouraged to help DataMatrix develop new or improve your old templates to help facilitate the process. You can also develop expanded text – frequently used paragraphs – that can be inserted into your documentation with a simple word or phrase.

The opposite, in our experience. Submission automation handles the easier cases cleanly, but the payer environment is tightening, and denials are rising. Our workload in the complex tail grew more than six times faster than the base business between 2023 and 2025. Automation has expanded the volume of cases that eventually need human judgment, not reduced it.

Denial work is a core part of what we do, regardless of how the case was originally submitted. Our team interprets the payer rationale, assembles a targeted response with additional documentation or clinical justification, schedules and supports peer-to-peer discussions where needed, and tracks the case through additional rounds until it resolves.

Peer-to-peer scheduling and clinical-advocacy support are one of our named service capabilities. We coordinate provider availability against payer medical director calendars, handle rescheduling as slots change, and prepare the clinical case to be argued live. It’s a relationship-driven operation that doesn’t fit inside an API and has been expanding alongside denial volume.

When we handle a case, “online” means skilled clinical-administrative work: extracting data from the EMR, reading the clinical notes, verifying service location, confirming coverage, and establishing medical necessity through a templated protocol before submission. An API, by contrast, submits whatever data it’s given. Both are called “online,” but only one has human judgment at every step.

There are many ways that your providers can dictate their information. Whether your providers prefer to use a phone, voice recorder, or our convenient smart phone app, our team can accommodate them.

Each provider has a dedicated team of transcriptionists assigned specifically to them. Our transcriptionists are trained to quickly become familiar with the accent and dictation style of every provider that they work with. This promotes the fastest and most accurate transcription possible.

If there are any parts that are inaudible, we will flag or highlight it so that the doctor can review and fill in the missing information. We also welcome feedback from our providers, which helps to quickly correct any issues.

When you are ready to get started, simply get in touch with us and a dedicated account manager will guide you through the rest of our onboarding process. We will work with your existing workflow in order to create a custom solution for your needs.

There are no setup fees or monthly minimums to worry about. Our fees are flexible and are based per transcription minute. The exact rate will be determined by our services.

We are happy to offer a free trial period so that you can see if our services are right for your practice.

We are happy to supplement your existing solution, cover vacations or sick time, or even provide additional capacity for growing practices. There are no monthly minimums to contend with, and we will only bill for the work we perform as we perform it.

DataMatrix is proud to offer a number of other general office support services. Whether you need help with data entry, voicemail transcription, medical credentialing, coding, denial management, patient statements & balance follow-up, and complete medical billing, our goal is to get your providers back where they belong, with their patients.