In a busy medical world, time is your most valuable resource, and you need to make sure you preserve it. That is where voicemail transcription services can be beneficial. The more time you can spend treating patients, the less time you have to spend on administrative work. When patients call the office, you might not always be available. You could be with another patient, and your staff members might be tending to a variety of issues. In this situation, a voicemail transcription service can provide you with a variety of benefits. What are some of the top benefits of using a voicemail transcription service? Learn more about this service below.
1. It Saves Time
Without a doubt, one of the top benefits of using a voicemail transcription service is that you can save a significant amount of time. You can probably read a lot faster than the voicemail system can speak your messages to you. If you can skim the messages and get the general gist of the issue, you can make decisions more quickly. Furthermore, you don’t have to worry about asking your staff members to try to listen to the voicemail and interpret it for you. You can simply read the message for yourself when you have the time to do so and handle it at a time that is convenient for you. Your practice admins can spend time on high-value, revenue-generating activities instead of wasting their time listening to voicemails. A good voicemail service will integrate with your EHR system, like DataMatrix Medical.
2. Only Handle Real Patient Phone Calls vs. Spam
If you want to take full control of your schedule, you need to take advantage of a system that is always available. You might be stuck in a meeting, or you could be dealing with a patient concern. How can you check your voicemail and not have to listen to the entire message? With a voicemail transcription service, you can take a look at the message and differentiate real concerns from solicitations or telemarketers. This is just another way that a voicemail transcription service can help you protect your time.
3. You Streamline Your Daily Operations
When you go through your voicemail prompts, how frustrating is it when you press 0 instead of 1 or 2? Then, you have to go back to the beginning, wasting your time. All of the information is written down right in front of you, and you don’t have to worry about going through a dizzying array of options to figure out what it is you truly need. If you want to streamline your daily operations and make sure that your staff is focused on revenue-generating activities, then you need to go through a voicemail transcription service.
4. Actionable and Trackable
How often have you stopped to look at your phone to review a text message or a missed phone call? This can easily interfere with your patient’s care. With DataMatrix Medical you will no longer need to worry about lost voicemails or delayed responses to your patients. We will prioritize your voicemails and enter them into your EHR. This will allow you to be more responsive to patients and allow you to focus on growing your practice.
5. Nothing Gets Lost in Translation
How many patients do you see on a given day? Do they come from a wide variety of backgrounds? If they do, there is a good chance that you might have a hard time understanding some of them over the phone. Now, you don’t have to worry about this issue. Your voicemail transcription service will take down the information for you, allowing you to read it instead of having to decipher your patients or callers through the phone speaker. A good provider will also enter the patient information into your EHR system, giving the staff a chance to efficiently get answers from the providers.
Trust DataMatrix Medical with Your Voicemail Needs
If you are looking for a comprehensive service that can help you save time and focus on your patients, you need to rely on DataMatrix Medical to help you. We have a tremendous amount of experience working with practices of all specialties and sizes, and we can use this experience to help you take control of your time and focus on what matters most to you: your patients.
Our voicemail services are second to none, and we can customize all of our services to meet your needs. To learn more about how we can help you, contact us today to speak to a member of our team!
Nathaniel Smathers, is contributor to the DataMatrix Medical blog with a background in healthcare content creation for over a decade. Nathaniel has a passion for exploring the intersections of healthcare, data analysis, and digital innovation.